Refund policy

Return & Refund Policy

Last Updated: [07/31/2026]

1. Returns & Refunds

✅ Standard Products (non-customized):

  • Eligible for return within 7 days of delivery if unused, unwashed, and with original tags.
  • Customer covers return shipping costs. Refunds processed within 3 business days after receiving the return.

❌ Custom Products (e.g., engraved items, printed designs, made-to-order goods):

  • Final sale – no returns, exchanges, or refunds (due to personalized production).
  • Exceptions: If the item arrives damaged or significantly differs from the order, notify us within 48 hours of delivery with photo/video proof.

2. Pre-Shipment Quality Check (Custom Orders Only)

To ensure your satisfaction:

  • Video Approval: We will send a detailed video of your finished product (including close-ups, personalization, and packaging) via email/WhatsApp before shipping.
  • Confirmation Required: Your reply approving the video releases us from further return liability. Once shipped, the order cannot be altered or refunded.

3. After-Sale Support

Shipping Damage:

  1. Film the unopened package + damaged item immediately upon delivery.
  2. Contact us on WhatsApp (+8615656593760) within 48 hours for a free replacement or partial refund.

Wrong/Missing Items:

Provide order number and comparison photos. We’ll ship the correct items promptly.

4. How to Request Support

  1. Contact us on whatsapp(+8615656593760)(Subject: "After-Sale Request + Order #").
  2. Include:
  • Order number
  • Issue description (text + photos/video)
  • Desired resolution (replacement/refund)

Response Time: We’ll reply with a solution within 24 hours.

5. Important Notes

  • Double-check customization details (e.g., spelling, colors) before production. We’re not responsible for errors in customer-provided information.
  • Refused deliveries forfeit refunds and incur return shipping fees.

For EU customers:

You have 14 days from the date of delivery of the final item to return the product; return shipping costs are to be borne by the customer.
For custom-made products, orders may be cancelled at any time before the design is finalized and production commences.