Refund policy

Return & Refund Policy

Last Updated: [04/10/2025]

1. Returns & Refunds
✅ Standard Products (non-customized):

  • Eligible for return within 7 days of delivery if unused, unwashed, and with original tags.

  • Customer covers return shipping costs. Refunds processed within 3 business days after receiving the return.

❌ Custom Products (e.g., engraved items, printed designs, made-to-order goods):

  • Final sale – no returns, exchanges, or refunds (due to personalized production).

  • Exceptions: If the item arrives damaged or significantly differs from the order, notify us within 48 hours of delivery with photo/video proof.

2. Pre-Shipment Quality Check (Custom Orders Only)
To ensure your satisfaction:

  • Video Approval: We will send a detailed video of your finished product (including close-ups, personalization, and packaging) via email/WhatsApp before shipping.

  • Confirmation Required: Your reply approving the video releases us from further return liability. Once shipped, the order cannot be altered or refunded.

    3. After-Sale Support

    • Shipping Damage:

      • Film the unopened package + damaged item immediately upon delivery.

      • Contact us on whatsapp(+8615656593760) within 48 hours for a free replacement or partial refund.

    • Wrong/Missing Items:

      • Provide order number and comparison photos. We’ll ship correct items promptly.

    4. How to Request Support

    1. Contact us on whatsapp(+8615656593760)(Subject: "After-Sale Request + Order #").

    2. Include:

      • Order number

      • Issue description (text + photos/video)

      • Desired resolution (replacement/refund)

    Response Time: We’ll reply with a solution within 24 hours.

    5. Important Notes

    • Double-check customization details (e.g., spelling, colors) before production. We’re not responsible for errors in customer-provided information.

    • Refused deliveries forfeit refunds and incur return shipping fees.

    Where to Display This Policy:

    • Website footer

    • Product pages (bold notice for custom items)

    • Checkout page checkbox:

      "I agree to the Return Policy (custom items are non-refundable)."

      Product Page Warning Label Example:
      ⚠ Notice: This is a custom-made product. No returns/refunds allowed. A pre-shipment video will be sent for approval.

      Why This Works:

      • Clarity: Explicitly states non-negotiable terms for custom orders.

      • Trust: Pre-shipment videos reduce disputes.

      • Compliance: Covers Shopify’s policy requirements.